Juspay is a leading multinational payments technology company, powering superior conversion rates, seamless customer experiences, cost optimization, and fraud reduction at scale for 500+ top global enterprises and banks. Founded in 2012, the company processes over 300 million daily transactions, exceeding an annualized total payment volume (TPV) of $1 trillion with 99.999% reliability. Headquartered in Bangalore, India, Juspay’s global network of 1200+ payment experts operates across San Francisco, Dublin, São Paulo, and Singapore.
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Juspay offers a modular and interoperable product suite for merchants that includes open-source payment orchestration, seamless authentication, payment tokenization, fraud & risk management, global payouts, end-to-end reconciliation, unified payment analytics, and more. For banks, Juspay’s offerings include end-to-end white label payment gateway solutions & real-time payments infrastructure._
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Business Development Manager - About the Role**
At Juspay, business development managers build deep relationships with our merchant customers and drive forward our growth engine. We are so obsessed about our customers we like to think of business managers more as customer-facing product managers who can co-create new product innovations for them.
You are adept at stakeholder management, both internal and external. You are capable of doing business / product & technical conversations with various stakeholders on the customer’s side. You are able to communicate and establish value propositions clearly and also take new feedback to convert them into new product opportunities.
You are analytical and derive actionable insights from customer conversations. You are then able to convert these insights into product and business ideas and drive our relationship deeper into our merchant-ecosystem.
What You’ll Do
● Own a category of merchant customers. You are responsible for growing relationships, revenue, product usage and adoption.
● Develop strategies for doing outreach to a new set of customers.
● Prepare pitch decks, product documents, RFP responses, technical and commercial proposals to expand new business.
● Be customers’ champion. Work with all stakeholders to create win-win customer solutions.
● Find opportunities to ideate and co-create, working with internal product & engineering teams to drive Juspay product strategy and roadmap.
● Work with legal to structure contracts that are win-win for the customer and Juspay.
What We’re Looking For
● Experience in SaaS/Fintech companies, in sales management or customer facing product management.
● Ability to understand and simplify complex technical and product requirements. Ability to participate in the co-creation process.
● Ability to negotiate with customers on delivery milestones and commercials.
● Great problem solving, communication and verbal skills.
● Experience with developing business plans and helping set up business strategy for a category.
● Great presentation skills and can think on their feet. We believe product deck creation is an art and a product genre by itself!
● Empathy towards external and internal stakeholders.
● Persuasion skills without being forceful. And you use both data and intuition to do that.
● Ability to go into unknown territories and navigate comfortably.
