Juspay is a leading multinational payments technology company, powering superior conversion rates,
seamless customer experiences, cost optimization, and fraud reduction at scale for 500+ top global
enterprises and banks. Founded in 2012, the company processes over 300 million daily transactions,
exceeding an annualized total payment volume (TPV) of $1 trillion with 99.999% reliability.
Headquartered in Bangalore, India, Juspay’s global network of 1200+ payment experts operates across
San Francisco, Dublin, São Paulo, and Singapore.
Juspay offers a modular and interoperable product suite for merchants that includes open-source payment
orchestration, seamless authentication, payment tokenization, fraud & risk management, global payouts,
end-to-end reconciliation, unified payment analytics, and more. For banks, Juspay’s offerings include
end-to-end white label payment gateway solutions & real-time payments infrastructure.
Responsibilities:
● Take ownership of customer issues and requests through to resolution
● Research, diagnose and troubleshoot issues following SLAs
● Guide non-technical users through the issue resolution process
● Product integration support for merchants
● Collect and document information about users problems for future references
● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
● Provide prompt and accurate feedback to customers
● Document knowledge in the form of knowledge base tech notes and articles
● Collaborate with team for application enhancements
Qualification:
● BE/ME in any discipline /MCA or equivalent
● Excellent trouble-shooter. Strong analytical and problem-solving skills.
● Decent programming skills and SQL knowledge. Able to understand the code.
● Excellent written and verbal communication skills, ability to explain complex technical issues clearly to non-technical users.
● Ability to collaborate across teams and strong interpersonal skills.
