---
page_title: Refunds
product: JUSPAY Unified Dashboard
page_source: https://juspay.io/in/docs/dashboard/docs/payments/refunds
llms_txt: https://juspay.io/in/docs/llms.txt
product_llms_txt: https://juspay.io/in/docs/dashboard/llms.txt
---


# Feature: Refunds




## Overview



The Refunds feature allows you to view and process refunds for a specific transaction. This is essential for managing customer returns, correcting billing errors, and other post-payment scenarios.

[Back to Orders Module Overview](https://juspay.io/in/docs/dashboard/docs/payments/overview)


## Accessing the Feature



1. Navigate to the **[Transactions](https://juspay.io/in/docs/dashboard/docs/payments/transactions)**  tab for the relevant order.
2. Expand the transaction you want to inspect.
3. Inside the expanded view, click on the **Refund Details**  accordion to view existing refunds.
   
   ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/dashboard/Refunds%201-aSZ06.png)
   *Refunds Section in Orders Module*
4. The **Refund**  button to initiate a new refund will be visible next to eligible transactions.
   
   ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/dashboard/Screenshot%202025-09-23%20at%2010.01.55%E2%80%AFPM.png)
   *Initiate Refund *

![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/dashboard/Refunds%201.png)
*Refunds Section in Orders Module*




## Viewing Refunds



The Refund Details section contains a list of all refund attempts for the selected transaction.


### Refund List Fields:



* **Refund ID** : A unique identifier for the refund transaction.
* **Amount** : The amount of the refund.
* **Status** : The current status of the refund (e.g., `SUCCESS`, `PENDING`, `FAILED`).
* **Created At** : The date and time the refund was initiated.
* **Error Message** : If the refund failed, this field will contain a description of the error.


### Viewing Refund Audit Trail



For a more detailed, step-by-step history of a refund, you can view its audit trail.

1. Click on the **Refund ID**  of the refund you want to investigate.
2. This will take you to a new page showing the **Refund Journey** .
3. This view provides a timeline of all events in the refund's lifecycle, from initiation to completion.


## Processing a Refund




### Initiating a Refund



1. Identify the Transaction: In the transaction list, locate the `SALE` transaction with a `CHARGED` status that you wish to refund.
2. Click the **Refund**  button associated with that transaction.
3. Complete the Refund Form: A modal window will appear with the following fields:
   
   * **Refund Amount:** 
     
     * Description: The amount to be refunded to the customer.
     * Default Value: The full amount of the original transaction.
     * Usage:
       
       * For a **full refund** , leave the default value as is.
       * For a **partial refund** , enter an amount less than the original transaction amount. You can process multiple partial refunds as long as the total refunded amount does not exceed the original transaction amount.
   * **Reason for Refund:** 
     
     * Description: A mandatory field to categorize the reason for the refund.
     * Usage: Select the most appropriate reason from the dropdown list (e.g., `Customer Request`, `Product Not Available`, `Duplicate Transaction`).
   * **Notes:** 
     
     * Description: An optional field for adding internal comments.
     * Usage: It is highly recommended to add a brief note explaining the circumstances of the refund for future reference.
4. Confirm and Submit:
   
   * Review the details carefully.
   * Click the **Initiate Refund**  button to submit the request.


### Refund Cases and Scenarios



* **Full Refund** : The entire amount of a transaction is returned to the customer. The original transaction status will change to `REFUNDED`.
* **Partial Refund** : Only a portion of the transaction amount is returned. The original transaction will remain `CHARGED`, but its refundable amount will be reduced.
* **Multiple Partial Refunds** : You can perform several partial refunds on a single transaction until the total refunded amount equals the original transaction amount.


## Permissions and Roles



* **Required ACL** : `orders`
* **Read-Only Access** : Users can view all refund details but cannot initiate new refunds.
* **Read-Write Access** : Users can both view refund details and process new refunds.

---

## See Also

- [Transactions](https://juspay.io/in/docs/dashboard/docs/payments/transactions)
- [Offers](https://juspay.io/in/docs/dashboard/docs/payments/offers)