---
page_source: https://docs.juspay.io/dotp-v2/docs/native-otp/troubleshooting--faqs
page_title: Troubleshooting & FAQs
---


# Things to keep in mind!



> **Note**
> 1. **Supported Flows** Currently, we support only those transaction flows where redirection is expected to lead directly to an OTP screen. Flows involving intermediate steps such as EMI selection or surcharge confirmation are excluded from this support.
> 2. **Recommended PG Setup** It is preferable for merchants to have more than one active payment gateway (PG) configured. This setup allows us to implement fallback mechanisms in case of PG coverage failures.
> 3. **Handling Single-PG Setups** For merchants with only one active PG, we recommend relaxing the constraint that `order_id = txn_id`. This is necessary to enable retries on the same PG in the event of a coverage failure.




### FAQs



## FAQs:

### How do I check Analytics regarding Native OTP?

Please find the steps for checking Analytics on Native OTP below: 

**Step 1:**  Login to the Juspay dashboard, Click on the **EC Operations Tab**  present on the left side panel.

**Step 2:**  Go to **Transaction Analytics** 

**Step 3:**  In the filters select add filter and choose **Juspay DOTP** .

**Step 4:**  In this filter select the **True** .