---
page_source: https://juspay.io/in/docs/enach/docs/how-to-integrate/troubleshooting--faqs
page_title: Troubleshooting & FAQs
---


# Things to keep in mind!



> **Note**
> * Please ensure that the eNACH feature is enabled at gateway end.
> * Please ensure that the Emandate flag and payment method (eNACH banks) under Mandates/Subscriptions section are enabled under the respective gateway in Juspay dashboard.
> * Not all banks will be eligible for eNACH, please make sure you check the list of enabled banks for eNACH flow using the [payment methods](https://docs.juspay.in/api-reference/docs/express-checkout/payment-methods) API.



> **Error**
> 
> #### **eNACH is enabled but isn't working, what do I do?** 
> 
> 
> 
> If eNACH flow isn't working, please verify the gateway through which the transaction was processed and confirm whether Emandate flag and payment method (eNACH banks) under Mandates/Subscriptions section are enabled on that specific gateway. Additionally, examine for issues related to Priority Logic routing.




### FAQs



**1. What if the user wants to change the bank account?** 

Mandate once set is unique for merchants and Issuer bank combinations. It is not possible to change the bank account once a mandate has been set. Consumers will have to set up a new mandate if the underlying bank account is to be changed.

**2. What if the user revokes the mandate, how will the merchant get to know?** 

There will be a notification to the merchant from their respective bank whenever a consumer revokes, pauses mandates from bank portal. 

**3. How do you handle failed debit attempts?** 

Failed mandates can be retried up to two times. If retries also fail, then mandate execution needs to be done again with pre-debit notification. Merchants will have an option to enable Auto retries at Juspay end.