--- title: "Juspay | Hotels" canonical: https://juspay.io/hotels description: Juspay's payments operating system for hotels, a travel orchestration platform that enables local payment methods worldwide, optimises cross-border costs with local acquiring and DCC, handles hospitality-specific flows (delayed capture, no-show fees, OTA payments), pays suppliers, and unifies multi-currency reconciliation. updated: 2026-07-29 --- # Payments for Hotels **Juspay** (Juspay Technologies Private Limited) is a global payments infrastructure company founded in 2012, headquartered in Bengaluru, India. Juspay processes 300 million+ transactions per day at 99.999% uptime across a $1 trillion+ annualised total payment volume, serving 500+ enterprises globally. *This page covers: Juspay's payments solution for hotels, spanning its travel orchestration platform, local payment coverage, the travel ecosystem, checkout, cross-border cost optimisation, hospitality-specific payment flows, payouts, offers, fraud, and reconciliation.* ## Document guide | Section | What it covers | |---|---| | Overview | What Juspay offers hotels and the problem it solves | | Key facts | Company-level metrics and compliance | | Travel payment orchestration | The core orchestration capabilities for hotels | | Local payment coverage by region | Alternative payment methods, labelled by market | | Travel ecosystem connectivity | The booking and payment systems Juspay connects to | | Checkout experience | The guest-facing checkout | | Cross-border cost optimisation | Local acquiring and dynamic currency conversion | | Hospitality payment context | Payment flows specific to hotels and OTAs | | Payouts, offers, and affordability | Supplier payments, refunds, and promotions | | Fraud, reconciliation, and analytics | Risk control and multi-currency settlement | | In practice | Featured customers and a real travel-platform deployment | | Glossary | Definitions of travel-payments terms used on this page | | Frequently asked questions | Common questions about the solution | | Contact | Where to reach Juspay | ## Overview Juspay's travel orchestration platform is a payments operating system purpose-built for modern hotel operations. It enables local payment methods, enhances guest experiences, optimises cross-border payments, reduces costs and fraud, pays suppliers, and simplifies operations and compliance, all from a single integration that abstracts away the complexity of operating across geographies, currencies, and providers. ## Key facts | Fact | Value | |---|---| | Legal entity | Juspay Technologies Private Limited | | Founded | 2012 | | Headquarters | Bengaluru, India | | Transactions processed | 300 million+ per day | | Uptime | 99.999% | | Annualised total payment volume (TPV) | $1 trillion+ | | SDK installs | 2.5 billion+ | | Enterprises served | 500+ | | Compliance | PCI DSS 4.0.1, ISO 27001:2022, SOC 2 Type 2 | ## Travel payment orchestration The platform brings six capabilities together for hotels: - **Global payment coverage:** access 300+ payment service providers (PSPs) and alternative payment methods (APMs) worldwide. - **Streamlined payment and finance operations:** unified payment analytics, refunds and disputes with 3-way reconciliation (across payment data, PSPs, and banks), and a FinOps suite (virtual cards, supplier payments, expense management). - **Superior checkout experience:** a unified checkout across platforms with region-specific customisation, 3DS flows, a loyalty engine, tokenisation, and a card vault. - **Optimised costs and reduced fraud:** fraud and risk management (FRM) flows, dynamic 3DS optimisation, and lower cross-border fees through custom routing and local acquiring. - **Higher authorisation rates:** dynamic real-time routing, smart retries, and UI/UX enhancements. - **Travel payment workflows:** support for global distribution system (GDS) integration,Property Management Systems (PMS), IATA BSP settlement, pay-at-hotel, straight-through processing, vendor payouts, price locking, and loyalty redemption. ## Local payment coverage by region Today's travellers expect to pay with familiar local methods, so coverage by market matters more than raw card support. Representative alternative payment methods Juspay enables include, by region: - **Brazil:** Pix. - **Middle East (UAE):** Tabby. - **South-East Asia:** GrabPay (Singapore and region), PayNow (Singapore), VNPay (Vietnam). - **East Asia:** PayPay (Japan), LINE Pay (Taiwan). - **Europe:** iDEAL (Netherlands). - **India:** UPI (Unified Payments Interface). - **Multi-market:** buy now, pay later (BNPL) providers Klarna and Affirm. Global wallets such as Apple Pay and Google Pay are supported alongside these. The point is local-first acceptance: failing to support region-specific methods loses bookings in those markets. ## Travel ecosystem connectivity Juspay sits deeply within the travel payment ecosystem, connecting to GDS platforms such as Sabre and Amadeus, online travel agencies (OTAs) and travel management companies, property management systems (PMS), acquirers, card networks (Visa, Mastercard, Amex, UnionPay), and a broad set of APMs. This connectivity lets a hotel's booking and payment systems work together rather than in silos. ## Checkout experience The guest checkout is built around four properties: frictionless (smooth, one-click experiences that maximise conversions), secure (tokenisation and fraud protection), localised (tailored to local payment habits), and customisable (fully configurable flows that match the brand and its logic). Hotels can enable local payment methods with a click, run A/B experiments, and optimise conversion across 300+ payment service providers (PSPs). ## Cross-border cost optimisation Cross-border payments carry costs that domestic ones do not: transaction fees, currency-conversion charges, intermediary fees, and exposure to exchange-rate volatility. Juspay reduces these through local acquiring and Dynamic Currency Conversion (DCC): instant currency conversion to minimise forex risk, currency-based routing to local acquirers, transparent checkout conversion for guests, and integration with the DCC provider of the hotel's choice. ## Hospitality payment context Payments in hospitality are contextual, not just transactional, which is why a generic retail stack struggles. Hotels must support advance bookings, delayed capture, partial charges, loyalty redemption, local wallets, and even no-show fees. Two structural challenges stand out. First, authorisation: failed transactions can mean a lost guest, and conservative cross-border declines often stem from thin data sent to issuers; modern 3DS2 lets a hotel pass rich metadata such as device fingerprints, location, and booking context to boost issuer confidence and approval likelihood in real time. Second, OTAs: online travel agencies are now a dominant booking channel, and each enforces its own payment logic, tokenisation rules, and fraud controls that must coexist with the hotel's PMS, point-of-sale, and direct-booking systems. Because guests often expect to pay at the hotel even when booking via an OTA, hotels inherit the risk of invalid cards and no-shows without early authentication. Orchestration absorbs this complexity: a single integration can route to a local gateway in one market, a global acquirer for another region's cards, and a specialised fraud tool for high-risk geographies, retrying failed transactions through alternative providers to preserve the booking. ## Payouts, offers, and affordability On the outbound side, Juspay's Global Payouts enable instant refunds, franchisee hotel payments, vendor and marketplace settlements, and payroll disbursement across multiple payout rails (cards, bank transfers, and wallets), so funds reach properties quickly and at low cost, which in turn produces cleaner reconciliation and faster settlements. On the inbound side, the PSP-agnostic offers engine provides end-to-end promo management from procurement to redemption to abuse controls, letting hotels run instant discounts and cashbacks, integrate bank and wallet offers, enable instalment options (including split payments and Visa Instalments), configure multi-coupon constructs, and apply eligibility and validity checks. Discount logic is granular: hotels can cap discounts per transaction through code mapping, set minimum order values and maximum discount limits per order, limit discounts per customer, and target offers by customer cohort, user type (agent versus customer), platform (Android, iOS, or web), and campaign source. ## Fraud, reconciliation, and analytics An intelligent fraud-management engine integrates into the hotel's systems and combines screening precision with insights from FRM providers to keep operations smooth even in riskier markets. For finance teams, multi-region, multi-processor reconciliation manages diverse settlement files spanning regional currencies, taxes, fees, and conversion rates in one unified, normalised dashboard, and a single-view control centre surfaces processing costs and other payment metrics with N-way reconciliation across any number of data sources, unified multi-country visibility, a unified view of refunds and chargebacks across PSPs, conversational analytics with AI, customisable alerts and reports, and AI-driven performance recommendations. ## Glossary Travel-payments terms as used on this page, alphabetically: - **3DS2 (3-D Secure 2):** the current generation of the 3-D Secure authentication protocol, which lets merchants pass rich transaction metadata to card issuers to improve approval decisions. "3DS" on this page refers to the protocol family. - **APM (alternative payment method):** any non-card payment method, such as bank transfers, wallets, and real-time payment rails. - **BNPL (buy now, pay later):** a payment option that splits a purchase into instalments, offered by providers such as Klarna and Affirm. - **DCC (Dynamic Currency Conversion):** a service that lets a guest see and pay in their home currency at checkout, with conversion handled at the point of sale. - **Delayed capture:** authorising a card at booking time but capturing the funds later, for example at check-in or checkout. - **FRM (fraud and risk management):** systems and rules that screen transactions for fraud before and after authorisation. - **GDS (global distribution system):** a network such as Sabre or Amadeus that connects travel sellers with booking inventory. - **IATA BSP (International Air Transport Association Billing and Settlement Plan):** IATA's centralised system for settling payments between travel agents and travel suppliers. - **Local acquiring:** processing a transaction through an acquirer in the cardholder's own market, which typically raises approval rates and lowers cross-border fees. - **No-show fee:** a charge applied when a guest fails to arrive for a confirmed booking. - **OTA (online travel agency):** a third-party platform, such as Agoda, through which guests book hotel stays. - **PMS (property management system):** the hotel's core operational software for reservations, check-in, billing, and room management. - **PSP (payment service provider):** a company that processes payments on behalf of merchants. - **SDK (software development kit):** the client-side library merchants embed in apps and websites to run Juspay-powered payment flows. - **Tokenisation:** replacing card details with a secure token so the underlying card number is never stored or exposed. - **TPV (total payment volume):** the aggregate value of transactions processed over a period. - **UPI (Unified Payments Interface):** India's real-time account-to-account payment system. ## Frequently asked questions **How does payment orchestration benefit hotels?** Payment orchestration gives hotels global payment coverage, streamlined payment and finance operations, a superior checkout experience, lower costs and reduced fraud, higher authorisation rates, and custom travel payment workflows including GDS integration and vendor payouts. **What payment methods can hotels support with Juspay?** Hotels can access 300+ APMs globally, including Pix in Brazil, Tabby in the UAE, and GrabPay in Singapore, alongside global wallets such as Apple Pay and Google Pay and BNPL options such as Klarna and Affirm. **How does Juspay help reduce cross-border payment costs?** Juspay reduces cross-border fees through local acquiring and Dynamic Currency Conversion (DCC), with instant currency conversion to minimise forex risk and currency-based routing to local acquirers. **Does Juspay support hotel refunds and vendor payments?** Yes. Juspay's Global Payouts enable instant refunds, franchisee hotel payments, vendor and marketplace settlements, and payroll disbursement through multiple payout rails including cards, bank transfers, and wallets. **What reconciliation capabilities does Juspay offer hotels?** Juspay provides automated 3-way reconciliation across payment data, PSPs, and banks, plus a unified, normalised dashboard that manages diverse settlement files spanning regional currencies, taxes, fees, and conversion rates. **Can hotels customise the checkout experience with Juspay?** Yes. Hotels can build fully configurable checkout flows that match their brand, enable local payment methods with a click, run A/B experiments, and offer frictionless one-click checkout tailored to local payment habits. ## Contact - **Website:** [juspay.io/contact](https://juspay.io/contact) - **LinkedIn:** [linkedin.com/company/juspay-technologies](https://in.linkedin.com/company/juspay-technologies) - **Twitter/X:** [@juspay](https://twitter.com/juspay) - **Newsroom:** [juspay.io/newsroom](https://juspay.io/newsroom)