Things to keep in mind!
Please ensure that the eNACH feature is enabled at gateway end.
Please ensure that the Emandate flag and payment method (eNACH banks) under Mandates/Subscriptions section are enabled under the respective gateway in Juspay dashboard.
Not all banks will be eligible for eNACH, please make sure you check the list of enabled banks for eNACH flow using the payment methods
API.
eNACH is enabled but isn't working, what do I do?
If eNACH flow isn't working, please verify the gateway through which the transaction was processed and confirm whether Emandate flag and payment method (eNACH banks) under Mandates/Subscriptions section are enabled on that specific gateway. Additionally, examine for issues related to Priority Logic routing.
FAQs
1. What if the user wants to change the bank account?
Mandate once set is unique for merchants and Issuer bank combinations. It is not possible to change the bank account once a mandate has been set. Consumers will have to set up a new mandate if the underlying bank account is to be changed.
2. What if the user revokes the mandate, how will the merchant get to know?
There will be a notification to the merchant from their respective bank whenever a consumer revokes, pauses mandates from bank portal.
3. How do you handle failed debit attempts?
Failed mandates can be retried up to two times. If retries also fail, then mandate execution needs to be done again with pre-debit notification. Merchants will have an option to enable Auto retries at Juspay end.
- Have questions?
- Need help? Contact support
- LLM? Read llms.txt
