--- page_title: Analytics Module product: HyperCredit platform: Web page_source: https://juspay.io/in/docs/hyper-credit/web/smartconvert/analytics-module llms_txt: https://juspay.io/in/docs/llms.txt product_llms_txt: https://juspay.io/in/docs/hyper-credit/llms.txt --- # **Analytics Module** The **Analytics module** provides a consolidated view of order and lender performance through key metrics such as conversion rates, approval rates, processed amounts, refunds, turnaround times, and successful GMV. It helps users monitor the loan journey, compare performance across selected periods, and identify areas that may require attention. ## **Order Analytics:** The **Order Analytics** module helps you track order performance, conversion rates, processed amounts, refunds, and the time taken to complete different stages of the loan journey. The data is displayed for the selected date range and merchant. Use the filters at the top to select the **date** , compare performance with another period, or apply additional filters. The percentage shown below each metric indicates the change compared with the selected comparison period. **Green indicates improvement** , while **red indicates a decline** . ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/hyper-credit/Screenshot%202026-09-03%20at%204.38.20%E2%80%AFPM.png) ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/hyper-credit/BankNBFC%201%20(3).png) ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/hyper-credit/Screenshot%202026-09-11%20at%209.15.44%E2%80%AFAM.png) **Order Performance Metrics:** | Metric | Description | |---|---| | Orders Created | Total number of orders created during the selected period. | | Successful Orders | Total number of orders completed successfully. | | Avg Ticket Size | Average amount processed for successful order. | | Amount Processed | Total value of successful orders processed. | | Settled Orders | Number of orders for which settlement has been completed. | | Success Rate | Percentage of created orders that were completed successfully. | | Qualification Rate | Percentage of customers who qualified to continue the loan journey. | | Lender Approval Rate | Percentage of loan applications approved by lenders. | | Offer Rate | Percentage of eligible customers who received a loan offer. | | Total Refund Amount | Total amount successfully refunded during the selected period. | | Successful Refunds | Total number of refunds completed successfully. | 💡 Tip: Use Order Analytics to identify changes in conversion, lender performance, refund activity, and customer journey completion time. ## **Lender Analytics:** The **Lender Analytics** module helps you compare the performance of different lenders across the complete loan journey. The data can be viewed for a selected date range and filtered by the lender.  You can also compare performance with another period, apply additional filters, refresh the data, and analyze metrics based on the selected amount type, such as **Requested Amount** . ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/hyper-credit/Screenshot%202026-09-03%20at%204.42.38%E2%80%AFPM.png) ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/hyper-credit/BankNBFC%201%20(4).png) ![Image](https://dth95m2xtyv8v.cloudfront.net/tesseract/assets/hyper-credit/Screenshot%202026-09-11%20at%209.21.29%E2%80%AFAM.png) Lender Performance Metrics: | Metric | Description | |---|---| | Loans Created | Total number of loan journeys created during the selected period. | | Qualified Loans | Number of customers who met the initial eligibility criteria. | | Loan Requests | Number of loan requests submitted to lenders. | | Offered Loans | Number of loan requests for which lenders provided an offer. | | Selected Offers | Number of lender offers selected by customers. | | Approved Loans | Number of loans approved by lenders. | | Active Loans | Number of approved loans that became active. | | Settled Loans | Number of loans for which settlement was completed. | | Qualification Rate | Percentage of created loans that qualified for the next stage. | | Click Rate | Percentage of customers who clicked or proceeded with the available lender option. | | Approval Rate | Percentage of submitted loan requests approved by lenders. | | Offer Rate | Percentage of loan requests that received a lender offer. | | Success Rate | Percentage of loan journeys that were completed successfully. | | Conversion Rate | Percentage of customers who completed the journey and converted into active loans. | | Success GMV | Total value of loans completed successfully during the selected period. | ### **Summary Table** The **Summary Table** provides a detailed lender-wise comparison. It shows information such as loans created, qualified loans, loan requests, offered loans, active loans, success rate, successful GMV, and rejection reasons. Merchants can search the table, sort or filter individual columns, click **Rejection Reason** to view the reasons for unsuccessful applications, customize the displayed columns using **Settings** , and download the data using **Export Table** . 💡 **Tip:** Use Lender Analytics to identify the best-performing lenders, understand where customers drop off, review rejection reasons, and monitor the time taken at each stage of the loan journey. --- ## See Also - [Track and Manage Orders](https://juspay.io/in/docs/hyper-credit/web/smartconvert/track-and-manage-orders) - [Access Management Module](https://juspay.io/in/docs/hyper-credit/web/smartconvert/access-management-module)