Cancel a customer

Cancelling a customer cancels their mandates, subscriptions and outstanding payments, and causes the customer's status to become inactive.

Customers can have one or more active or pending mandates, subscriptions and debits. By cancelling a customer, you are cancelling all of these and moving the customer into inactive status.

To cancel a customer:

1. Find the customer in your dashboard and click on their name.

2. Click the red Cancel button.

3. Confirm you wish to cancel the customer.

4. All their sources, active mandates, active subscriptions and pending debits are cancelled. The customer's status will remain 'active' whilst the mandate cancellation is in process (this usually takes one day). Then the customer's status will change from 'active' or 'pending' to 'inactive'. Their bank accounts will show as inactive.

You can later reactivate the same customer by creating a new mandate for them (currently this is possible only for physical mandate and eSign eMandate, but not API eMandate).