Cancel an ACH debit

Cancel an individual ACH debit from the dashboard.

Individual ACH debits can be cancelled within the LotusPay dashboard any time up until the cutoff time on the day of the charge. This is the point where ACH debits are submitted to the banking system for processing and so can no longer be cancelled.

For example, if an ACH debit is due to be charged to a customer on a Monday, the deadline for cancelling the ACH debit will be the cutoff time on that Monday.

To cancel an ACH debit:

1. Find the ACH debit by:

• Go to Customers > individual customer page, scroll down to the 'ACH Debits' section, then click on the ACH debit you would like to cancel.

• Search for the ACH debit by entering its description in the search bar at the top o the dashboard, then click on the ACH debit you would like to cancel.

• Go to ACH Debits and find the ACH debit in the list, then click on it.

2. Click on the Cancel button and then confirm.

The status will change to Cancelled to reflect the change.

Only ACH debits in 'pending' status can be cancelled. Subscription ACH debits are created by the system on the day before the scheduled occurrence, so your window of opportunity to cancel them is limited. If you want to prevent the ACH debit sooner, you can cancel the subscription instead.