Mandate statuses

Mandates move through various statuses.

You can see these statuses in the dashboard at the top of the details section on the individual mandate's page.

For more information on timelines, see Mandate processing and timelines.

Mandate statuses for emandate_api variant

Mandates of variant emandate_api are created in active status, and can later be cancelled or can expire.

Active

• The mandate has been accepted by the destination bank. eMandates are created in this status, with a UMRN, as soon as the customer submits authorisation. The mandate can be used to collect payments. Payments can be collected on eMandates on the second working day following submission i.e. mandate activation.

• Possible previous statuses: none

• Possible next statuses: Cancelled, Expired

Cancelled

• The active mandate has been cancelled. See Mandate cancellations. The cancelled mandate can no longer be used to collect payments.

• Possible previous statuses: Active

• Possible next statuses: None

Expired

• The active mandate has expired because the current date has passed the mandate's final collection date (if any). The mandate can no longer be used to collect payments.

• Possible previous statuses: Active

• Possible next statuses: None

Mandate statuses for physical and emandate_esign variants

Mandates of variant physical and variant emandate_esign are created in acknowledged status and can move to active or failed. An active mandate can be cancelled or can expire.

Acknowledged

• The mandate has been entered into the banking system and a Unique Mandate Reference Number has been generated. Mandates are created in this status as soon as NPCI has acknowledged the request. NPCI then forwards the request to the destination bank.

• Possible previous statuses: None

• Possible next statuses: Active, Failed

Active

• The mandate has been accepted by the destination bank. Payments can be collected on these mandates immediately.

• Possible previous statuses: Acknowledged

• Possible next statuses: Cancelled, Expired

Failed

• The acknowledged mandate was rejected by the destination bank. A reject reason is always provided. See Mandate response reason codes and mandate failures.

• Possible previous statuses: Acknowledged

• Possible next statuses: None

Cancelled

• The active mandate has been cancelled. See Mandate cancellations. The cancelled mandate can no longer be used to collect payments.

• Possible previous statuses: Active

• Possible next statuses: None

Expired

• The active mandate has expired because the current date has passed the mandate's final collection date (if any). The mandate can no longer be used to collect payments.

• Possible previous statuses: Active

• Possible next statuses: None