Things to keep in mind!
Please ensure that UPI one-time mandate feature is enabled at gateway end.
Please ensure that the Emandate flag and payment method (as UPI collect and UPI intent) under Mandates/Subscriptions section are enabled under the respective gateway in Juspay dashboard.
Not all UPI Apps will be eligible for UPI Autopay, please make sure you check the eligibility of the UPI App for UPI Autopay with the UPI Application Eligibility for Mandate
UPI one-time mandate is enabled but isn't working, what do I do?
If UPI Autopay flow isn't working, please verify the gateway through which the transaction was processed and confirm whether Emandate flag and payment method (as UPI collect and UPI intent) under Mandates/Subscriptions section are enabled on that specific gateway. Additionally, examine for issues related to Priority Logic routing.
FAQs
1. What if the user wants to change the bank account?
Mandate once set is unique for merchants, acquiring PSP, Issuing PSP, and Issuer combinations. It is not possible to change the bank account once a mandate has been set. Consumers will have to set up a new mandate if the underlying bank account is to be changed.
2. Are there any limitations on the amount?
Users will not be asked to enter any PIN for < ₹2000 for subsequent debits. (User will need to enter the PIN for the first debit, in case no amount is debited within 1 min of mandate authentication). For amount > ₹2000, UPI PIN will be required for all subsequent debits. Maximum allowed amount per debit — up to 1 lac (can be 2 lakhs depending on merchant category)
3. Which apps are currently supporting recurring mandates?
All the apps are supporting this feature as of now.
4. Is there a chance of transaction success and mandate failure and vice versa ?
And how to handle this ?
No, there wont be any case with successful block of the transaction amount with mandate failure.
5. If the order amount of the mandate registration transaction is refunded, would the mandate still be in active state ?
Yes, the order amount of the successful mandate registration transaction can be refunded and the mandate status would be in active state unless mandate revoke request is raised by customer/merchant.
- Have questions?
- Need help? Contact support
- LLM? Read llms.txt
