---
page_source: https://juspay.io/in/docs/upi-consumer-stack/docs/resources/complaints-guide
page_title: Complaints Guide
---


# Complaints Guide



In this Guide, you are provided mapping of various Adj Flag and Adj Code that can be used when raising or resolving a complaint.


## **Complaint Raise** 




| Transaction Type | Transaction Status | Adj Flag | Adj Code | Description |
|---|---|---|---|---|
| U2 (P2M) | Success | PBRB | U021 | Credit not processed for cancelled or returned goods & services |
| U2 (P2M) | Success | PBRB | U008 | Goods/services are not provided |
| U2 (P2M) | Success | PBRB | U022 | Account debited but transaction confirmation not received by merchant |
| U2 (P2M) | Success | PBRB | U023 | Paid by alternate means/Duplicate payment |
| U2 (P2M) | Deemed | PBRB | U008 | Goods/services are not provided |
| U2 (P2M) | Deemed | PBRB | U021 | Credit not processed for cancelled or returned goods & services |
| U2 (P2M) | Deemed | PBRB | U022 | Account debited but transaction confirmation not received by merchant |
| U2 (P2M) | Deemed | PBRB | U023 | Paid by alternate means/Duplicate payment |
| U2 (P2M) | Failure | PBRB | U009 | Customer account not credited back for failed merchant transaction |
| U3/UC (P2P) | Deemed | PBRB | U010 | Beneficiary account is not credited for a pending / timeout transaction |
| U3/UC (P2P) | Failure | PBRB | U005 | Customer account not credited back for failed P2P transaction |



## Complaint Resolve




| Adj Flag | Adj Code | Description |
|---|---|---|
| PR2C | 105 | Merchant Confirms that Goods/Services delivered | Complaint is resolved |
| PR2C | 106 | Refund will be initiated |