---
page_title: Complaint Raised
product: UPI TPAP SDK
platform: Android
page_source: https://juspay.io/in/docs/upi-tpap-sdk/android/callbacks/complaint-raised
llms_txt: https://juspay.io/in/docs/llms.txt
product_llms_txt: https://juspay.io/in/docs/upi-tpap-sdk/llms.txt
---


## Complaint Raised




### Step 1.1. Complaint Raised



### Payload
- **Id**:
  - Description: Event ID
  - Value: evt_V2_03c6ec0681124450b55cf92fa35df241
- **Event_name**:
  - Description: Server sends a callback to the customer when a complaint is raised
  - Value: MERCHANT_CUSTOMER_COMPLAINT_RAISED
- **Date_created**:
  - Description: timestamp when webhook was created
  - Value: 2021-12-07T13:46:40Z
- **Content**:
  - Description: Details of the event
  - Value:
    - **Merchant_customer**:
      - Value:
        - **Upi**:
          - Value:
            - **Merchant_channel_id**:
              - Value: TESTAPP
            - **Merchant_id**:
              - Value: DEMOUAT01
            - **Upi_app**:
              - Value: YES_BIZ
            - **Payer_mobile_number**:
              - Value: 9876543210
            - **Payee_vpa**:
              - Value: customer@xyz
        - **Remarks**:
          - Value: Goods not received
        - **Message**:
          - Value: Complaint is Raised
        - **Gateway_webhook_payload**:
          - Value:
            - **Payer_mobile_number**:
              - Value: 9876543210
            - **Req_adj_code**:
              - Value: U010
            - **Gateway_response_status**:
              - Value: SUCCESS
            - **Transaction_amount**:
              - Value: 1.00
            - **Gateway_response_message**:
              - Value: Complaint is Raised
            - **Org_resp_code**:
              - Value: RR
            - **Merchant_customer_id**:
              - Value: test-merchantcustomer-1
            - **Original_transaction_timestamp**:
              - Value: 2021-08-12T17:20:00Z
            - **Gateway_response_code**:
              - Value: 00
            - **Merchant_channel_id**:
              - Value: TESTAPP
            - **Payer_vpa**:
              - Value: customer@handle
            - **Crn**:
              - Value: 302570532
            - **Original_gateway_transaction_id**:
              - Value: AIX699393106f865d1a9467c59725789tgh
            - **Gateway_complaint_id**:
              - Value: AIX699393106f865d1a9467c59725789tgh
            - **Req_adj_amount**:
              - Value: 0.50
            - **Merchant_id**:
              - Value: TEST
            - **Payee_vpa**:
              - Value: customer@xyz
            - **Type**:
              - Value: CUSTOMER_COMPLAINT_RAISED
            - **Remarks**:
              - Value: Goods not received
        - **Complaint**:
          - Value:
            - **Gateway_response_status**:
              - Value: SUCCESS
            - **Gateway_complaint_id**:
              - Value: AIX699393106f865d1a9467c59725789tgh
            - **Adj_code**:
              - Value: U010
            - **Original_transaction_timestamp**:
              - Value: 2021-08-12T17:20:00Z
            - **Adj_flag**:
              - Value: PBRB
            - **Gateway_response_code**:
              - Value: 00
            - **Crn**:
              - Value: 302570532
            - **Transaction_amount**:
              - Value: 1.00
            - **Original_gateway_transaction_id**:
              - Value: AIX699393106f865d1a9467c59725789tgh
            - **Adj_amount**:
              - Value: 0.50


> **Note**
> For Mandate amount greater than 5000 , seq_number and umn will be there in collect request received callback.





#### Code Snippets: -

#### Objective-C Code Snippet:

```objective-c
{"success":false,"message":"Failed to fetch snippet"}
```

#### Swift Code Snippet:

```swift
{"success":false,"message":"Failed to fetch snippet"}
```


## Sample Code Snippets:
### Callback:

#### Complaint Raised Code Snippet:

```complaint raised
{"success":false,"message":"Failed to fetch snippet"}
```



---

## Complete Code Reference

The following code files are referenced in the steps above:

### InappCallbacks1.txt

```
{"success":false,"message":"Failed to fetch snippet"}
```


---

## See Also

- [Port UPI Number](https://juspay.io/in/docs/upi-tpap-sdk/android/callbacks/port-upi-number)
- [Complaint Resolved](https://juspay.io/in/docs/upi-tpap-sdk/android/callbacks/complaint-resolved)