Auto Refunds

Auto refunds are used to automatically process refunds for specific transaction scenarios such as conflicted transactions, multiple charged transactions, mandate register transactions and failure to success transactions within fulfilment window.

Conflicted Transactions

Conflicted transactions occur when a late success/charged response is received from the
gateway (the previous status of the transaction can be either failure to pending). If you have enabled the feature on the Juspay dashboard, an auto refund will be
triggered.
Auto refunds do not work for conflicted transactions in mandate register or mandate
payment cases.

Steps to Enable Auto Refunds for Conflicted Transactions:

1. Go to your Juspay Dashboard > Payments > Settings > Conflict.

2. Enable the toggle for Auto Refund of Conflicted Transactions.

3. Set the Auto Refund of Conflicted Transactions Threshold in Mins (default is 10
   minutes). This is the time limit after which a late success will be auto-refunded.

Multiple Charged Transactions

Multiple charged transactions occur when two or more transactions are charged for the same order. If a subsequent transaction is charged after the initial one, an auto refund will be triggered for the latest charged transactions.

Steps to Enable Auto Refunds for Multiple Charged Transactions:

1. Go to your Juspay Dashboard > Payments > Settings > Conflict.

2. Enable the toggle for Multiple Charged Transactions.

Mandate Register Transactions

Mandate register transactions involve conflicts where multiple transactions are charged during the mandate registration process. An auto refund can be triggered for these conflicted transactions.

Steps to Enable Auto Refunds for Mandate Register Transactions:

1. Go to your Juspay Dashboard > Payments > Settings > Conflict.

2. Enable the toggle for Auto Refund of Mandate Register Transactions.

Failure to Success Transactions (New)

This feature allows you to automatically refund transactions that transition from Failure to
Success. It helps manage cases where transactions move from Failure to Success within a
specified fulfillment window. Merchants can allow customers to retry the transaction confidently, and Juspay will automatically issue a refund if the transaction later succeeds.

Key Advantages:

• No Need for Status Checks: You no longer need to manually check the status of
  transactions. Juspay will handle the status updates and automatically process refunds
  for transactions that fail but later succeed within your fulfilment window.

• Confident Retries: This feature enables customers to retry transactions instantly without
  worrying about previous failures. This helps reduce drop-offs and increases satisfaction.

Steps to Enable Auto Refunds for Failure to Success Transactions:

1. Go to your Juspay Dashboard > Payments > Settings > Conflict.

2. Enable the toggle for Auto Refund of Failure to Success Transactions.

3. Configure the Fulfilment Window to define the time period during which the transaction
   can move from failure to success before triggering the auto-refund.

Notify on Status Conflict

This feature notifies you whenever a conflict occurs between the transaction status in Juspay’s system and the underlying payment gateway.

Steps to Enable Notify on Status Conflict:

1. Go to your Juspay Dashboard > Payments > Settings > Conflict.

2. Enable the toggle for Notify on Status Conflict.

3. Provide an email ID in the Conflict Status Email field to receive notifications.

Important Note

1. Auto refunds are transaction level refunds in which all transactions which breach the auto refund threshold would be auto refunded.

2. Refunds are final and cannot be reversed. Exercise caution when enabling this feature.

3. It is recommended to enable auto refund webhooks from the Juspay dashboard.

4. You should be able capture the order status as AUTO_REFUNDED at your end.

5. The Auto Refund of Conflicted Transactions Threshold time will be calculated from the time of transaction initiation not order creation.

6. The default fulfilment window for Auto Refunds is 10 minutes. This is the time limit after which a late success will be auto-refunded.

Updating Refund Status

1. Order Status API: You need to poll this API and fetch refund details from the refunds block in the API response. Refer Order Status API Section to know in detail.

2. Webhook: Consume ORDER_REFUNDED and ORDER_REFUND_FAILED and REFUND_MANUAL_REVIEW_NEEDED webhooks to update the refund status real time. Refer Transaction Status Section to know in detail.