---
page_source: https://docs.juspay.io/smart-converter/docs/smart-convert/troubleshooting--faqs
page_title: Troubleshooting & FAQs
---


# Things to keep in mind!




### FAQs



## FAQs:

### Is there visibility into why a retry failed even after SmartConvert was triggered?

Yes. Each retry transaction will have its own logs and response codes available via:

* Dashboard → SmartConvert → Reports
* Webhook payload under `retarget_payment_info.` This helps diagnose drop-offs even in fallback flows.

### How does SmartConvert handle recurring payments with failed mandates?

SmartConvert has a dedicated **Mandate Retry**  module. It supports:

* Technical retries (e.g., gateway unavailability)
* Business retries (e.g., insufficient funds)It also includes retry intervals, grace periods, and retry limits, all configurable via dashboard.

### Can SmartConvert handle multiple retries for the same order?

Yes. The number of **maximum retry attempts**  can be configured in the EC Dashboard. SmartConvert will track `retarget_done_count` and stop triggering nudges once the max limit is reached or the transaction is completed successfully.