---
page_title: Troubleshooting & FAQs
product: CVV Less
page_source: https://juspay.io/in/docs/cvv-less/docs/cvv-less-payments/troubleshooting--faqs
llms_txt: https://juspay.io/in/docs/llms.txt
product_llms_txt: https://juspay.io/in/docs/cvv-less/llms.txt
---


# Things to keep in mind!



> **Note**
> * Please ensure that the CVV Less feature is enabled at gateway end.
> * Enforce a PL routing if CVV flow is not enabled for all the supported PG’s by the merchant.
> * If you are not using the Juspay checkout page, please make necessary payload changes mentioned in the Integration documentation following the same syntax.
> * Not all card will be eligible for CVV Less, please make sure you check the eligibility of the card BIN for CVV Less with the [List Card API](https://docs.juspay.in/cvv-less/docs/cvv-less-payments/list-card-api)



> **Error**
> 
> #### **CVV Less is enabled but isn't working, what do I do?** 
> 
> 
> 
> * If CVV Less flow isn't working, please verify the gateway through which the transaction was processed and confirm whether CVV Less is enabled on that specific gateway. Additionally, examine for issues related to Priority Logic routing.
> * Test using live credentials of Gateway in Juspay Sandbox to avoid issues and ease the go-live.




### FAQs



## FAQs:

### 1. Do all cards support this feature?

CVV-less flow is the latest feature, and is gaining adoption. The availability of this feature is contingent on support by Issuing Banks, Card Networks and Payment Gateways. Currently, all VISA and select MASTERCARDs are supported. This feature will be extended to more Issuing banks, Card Networks and Payment Gateways in the coming days

### 2. Are DOTP (or Native OTP) and CVV-less both the same?

No, both are independent features and are aimed to enhance customer experience. DOTP is the enhanced authentication experience, and CVV-less will work regardless of DOTP support. Also, CVV-less features will not impact any existing features of Juspay including Juspay Safe, Subscriptions, Offers, EMIs, etc.

### 3. Does this feature work for guest checkout journeys?

No, the CVV field is made optional only for tokenized transactions. For new user checkout and repeat checkouts using the Card Number (PAN based transactions), CVV is mandatory. In case the CVV field is not included for these checkout journeys, transaction will fail

### 4. Some of my PA/PGs are not supporting / not enabling this feature. What should I do ?

Juspay will route the CVV Less transactions to only supported gateways by default. For example, if there are four gateways [PG1,PG2,PG3,PG4] configured for card payments and only two of them [PG1,PG3] support CVV Less payments :

PGs used for CVV Less Payments : [PG1,PG3]

PGs used for Card Payments with CVV : [PG1,PG2,PG3,PG4]

The health based / rule based priority logic will continue as per your configuration to eligible PGs

### 5. What changes are required by my PA/PG to support this feature?

Please request your PA/PG partner(s) to enable support for the CVV less flow for your account.



---

## See Also

- [Go-live](https://juspay.io/in/docs/cvv-less/docs/cvv-less-payments/golive)
- [Analytics & Monitoring](https://juspay.io/in/docs/cvv-less/docs/cvv-less-payments/analytics--monitoring)