Things to keep in mind!

Mandate once set is unique for merchants, Issuer bank combinations. It is not possible to change the any details of the mandate that has been set. Consumers will have to set up a new mandate if the underlying bank account is to be changed.

There will be a webhook notification sent to the merchant from Juspay if the notification of same is sent to Juspay from the underlying gateways.

The notification to the customer is sent from the Issuer banks. This flow is triggered when the Mandate execution API of Juspay is called.

Yes, even for a failed transaction, if a mandate_id is created at PG end , the mandate details would also be returned in the response.

In case of payment failed / Dropout cases - the mandate status can be CREATED/ FAILURE . Only when the mandate status is ACTIVE, it is considered as successfully registered.

The status of the recurring debit transaction depends on the payment methods, underlying PG and Bank. For UPI and Cards transactions the recurring debit execution would be in realtime and Netbanking it would be based on the associated Banks.

It is recommended to wait for 72 hours period as the fulfilment window, considering some Banks have restrictions on non working days to trigger Pre-debit-notification or execute the recurring payment.

Yes, there maybe cases where the amount is successfully debited but the mandate status is returned as Failure and it depends on the underlying gateways processing the mandate registrations. Relying on the mandate status parameter in the order status/ webhook responses for the final status is recommended.

Yes, the order amount of the successful mandate registration transaction can be refunded and the mandate status would be in active state unless mandate revoke request is raised by customer/merchant.