---
page_title: Troubleshooting & FAQs
product: Card Mandates
page_source: https://juspay.io/in/docs/card-mandates/docs/card-mandate/troubleshooting--faqs
llms_txt: https://juspay.io/in/docs/llms.txt
product_llms_txt: https://juspay.io/in/docs/card-mandates/llms.txt
---


# Things to keep in mind!



> **Note**
> * Please ensure that the Card Mandate feature is enabled at gateway end.
> * Please ensure that the Card Mandate flag is enabled under the respective gateway in Juspay dashboard.
> * If you are not using the Juspay checkout page, please make necessary payload changes mentioned in the Integration documentation following the same syntax.
> * Not all card bins will be eligible for Card Mandate, please make sure you check the eligibility of the card BIN for Card Mandate



> **Error**
> 
> #### **Mandate is enabled but isn't working, what do I do?** 
> 
> 
> 
> If Card Mandate **** flow isn't working, please verify the gateway through which the transaction was processed and confirm whether Card Mandate flag is enabled on that specific gateway. Additionally, examine for issues related to Priority Logic routing.




### FAQs



## FAQs:

### 1. What if the user wants to change the mandate details?

Mandate once set is unique for merchants, Issuer bank combinations. It is not possible to change the any details of the mandate that has been set. Consumers will have to set up a new mandate if the underlying bank account is to be changed.

### 2. What if the user revokes the mandate, how will the merchant get to know?

There will be a webhook notification sent to the merchant from Juspay if the notification of same is sent to Juspay from the underlying gateways.

### 3. Who sends the notifications to the consumer?

The notification to the customer is sent from the Issuer banks. This flow is triggered when the Mandate execution API of Juspay is called. 

### 4. In case of a failed transaction, is there a mandate status that will be returned?

Yes, even for a failed transaction, if a mandate_id is created at PG end , the mandate details would also be returned in the response.

In case of payment failed / Dropout cases - the mandate status can be CREATED/ FAILURE . Only when the mandate status is ACTIVE, it is considered as successfully registered.

### 5. Whats happens if the mandate execution order status is stuck in PENDING state?

The status of the recurring debit transaction depends on the payment methods, underlying PG and Bank. For UPI and Cards transactions the recurring debit execution would be in realtime and Netbanking it would be based on the associated Banks. 

### 6. How much time to wait if the Recurring debit execution is in PENDING state

It is recommended to wait for 72 hours period as the fulfilment window, considering   some Banks have restrictions on non working days to trigger Pre-debit-notification or execute the recurring payment.

### 7. Is there a chance of transaction success and mandate failure and vice versa ? And how to handle this ?

Yes, there maybe cases where the amount is successfully debited but the mandate status is returned as Failure and it depends on the underlying gateways processing the mandate registrations. Relying on the mandate status parameter in the order status/ webhook responses for the final status is recommended.

### 8. If the order amount of the mandate registration transaction is refunded, would the mandate still be in active state ?

Yes, the order amount of the successful mandate registration transaction can be refunded and the mandate status would be in active state unless mandate revoke request is raised by customer/merchant.



---

## See Also

- [Go-live](https://juspay.io/in/docs/card-mandates/docs/card-mandate/golive)
- [Analytics & Monitoring](https://juspay.io/in/docs/card-mandates/docs/card-mandate/analytics--monitoring)