Tokenization Analytics

Overview

The Tokenization Analytics module provides comprehensive insights and monitoring capabilities for all tokenization data processed through the Juspay payment platform. It offers real-time and historical analysis of tokenization performance, success rates, processing times, and detailed breakdowns across various business dimensions with multiple viewing modes for different analytical perspectives.

This module is designed for a wide range of users, including:

• Operations Teams: For monitoring tokenization processing performance and identifying bottlenecks across different payment methods and gateways.

• Finance Teams: For tracking tokenization volumes, success rates, revenue analysis, and financial impact assessment across multiple currencies.

• Customer Support: To investigate tokenization issues, analyze customer behavior patterns, and provide accurate status updates to customers.

Accessing the Module

1. Log in to the Juspay dashboard.

2. From the main navigation menu on the left, click on Analytics.

3. Select Tokenization Analytics from the Analytics submenu.

4. The navigation URL for this module is https://portal.juspay.in/analytics-tokenization.

Dashboard Overview

Viewing Modes

The Tokenization Analytics module offers two distinct viewing modes, each providing different analytical perspectives:

ORDER Mode (Order Level)

• Purpose: Analyzes tokenization data at the order level with aggregated tokenization information

• Use Case: Ideal for business analysis, order completion rates, and customer purchase behavior with tokenization

• Data Granularity: One row per order with aggregated tokenization information in downloads

• Metrics Focus: Order completion rates, average order values, tokenization success rates at order level

• Currency Column: Uses "ord_currency" (order currency) for currency-based analysis

Transaction Mode (Transaction Level)

• Purpose: Provides transaction-level tokenization insights

• Use Case: Best for investigating specific tokenization issues, payment method performance, and detailed transaction flow analysis

• Data Granularity: One row per transaction in downloads

• Metrics Focus: Transaction success rates, processing times, error analysis, and payment method effectiveness

• Currency Column: Uses "txn_currency" (transaction currency) for transaction-level analysis

Key Performance Metrics

The dashboard displays essential tokenization performance indicators at the top, varying by selected mode:

Common Metrics Across All Modes:

• Success Rate: Percentage of successful tokenization operations out of total initiated

• Total Volume: Total number of tokenization operations processed

• Total Amount: Total monetary value of successful tokenization operations with multi-currency support

• Error Rate: Percentage of failed tokenization operations with detailed error analysis

Mode-Specific Metrics:

• ORDER Mode: Order completion rates with tokenization, average order values, order processing times

• Transaction Mode: Transaction latency percentiles, payment method success rates, gateway performance

Time Range Selection

1. Use the date picker to select your desired time range for analysis.

2. The system automatically rounds times to 5-minute intervals for consistency and performance.

3. Choose from predefined ranges or set custom date ranges.

4. Click Apply to refresh all metrics and charts with the new time range.

5. Choose from predefined ranges or set custom date ranges.

Filtering and Segmentation

Fixed Filters (Always Available)

Date Filter

Select time range for tokenization analysis with predefined ranges (Today, Last 7 days, Last 30 days, etc.) or custom date selection. The system automatically rounds times to 5-minute intervals for performance.

Mode Filter

Switch between ORDER (Order Level) and Transaction (Transaction Level) analysis modes. Available segments and metrics change based on selected mode, with ORDER mode as the default selection.

Sync Filter

Manual data synchronization - click to refresh all dashboard data manually when you need the most current data but don't want automatic refreshing.

Dynamic Segments

Dynamic segments are loaded based on the selected viewing mode and provide powerful filtering capabilities. Available segments vary by ORDER/Transaction mode and are fetched from analytics endpoints based on data availability. Use search functionality to quickly find specific segments, and select up to 3 segments simultaneously (limited to 1 when time comparison is enabled).

Applying Segments

1. Click on the "Add Segments" button to open the segment selection panel.

2. Search for specific segments using the search input placeholder "Search Segments".

3. Select segments by clicking on them (maximum 3 selections).

4. Remove segments by clicking the remove button on selected segments (segments beyond the first 3 are removable).

5. Segments are automatically applied and update the dashboard data.

Chart Analytics

Creating and Viewing Charts

Chart Types Available

• Time Series Charts: Interactive line charts showing tokenization trends over time

• Multiple Metrics: Select multiple metrics for comparison across different dimensions

Chart Interactions

1. Hover over data points to see detailed tokenization information and tooltips.

2. Zoom and Pan: Use mouse or touch gestures to zoom into specific time periods.

3. Legend Toggle: Click legend items to show/hide specific data series.

Chart Customization

Chart Features

• Advanced Interactions: Full zoom, pan, and selection capabilities

• Detailed Tooltips: Comprehensive tooltip information

• Export Options: Chart export functionality

Analytics Table

Summary Tables

The analytics table provides comprehensive breakdowns of tokenization metrics across different segments:

Table Features

• Sortable Columns: Click column headers to sort tokenization data

• Pagination: Navigate through large datasets efficiently

• Column Customization: Choose which columns to display

• Export Functionality: Download table data in various formats

• Advanced Sorting: Multi-column sorting capabilities

• Column Selection: Choose specific columns to display

• Root Filtering: Advanced filtering within table data

Table Actions and Interactions

Volume Analysis

1. Click volume numbers to open detailed volume breakdown modals.

2. Analyze patterns using the detailed breakdown data.

Performance Metrics

• Success Rates: View tokenization success rates with trend indicators

• Processing Times: Monitor latency across different percentiles

• Error Analysis: Detailed error distribution and patterns for tokenization operations

Table Customization

Column Management

1. Click the "Choose Columns" button.

2. Select/deselect columns to customize your tokenization data view.

Sync and Refresh

Manual Refresh

Sync Button

• Purpose: Manually refresh all dashboard data

• Usage: Click the "Sync" button to get the most current tokenization data

• When to Use: When you need immediate data updates or suspect data staleness

• Visual Feedback: Loading indicators show refresh progress

Data Export

Export Table Functionality

The tokenization analytics module provides a simple table export feature that downloads the currently visible table data.

How to Export

1. Apply Filters: Set your desired time range, mode, and segments to filter the data in the summary table.

2. Click "Export Table": Use the "Export Table" button located in the top-right corner of the Summary Table section.

3. Download: The system will immediately download a CSV file containing all the data currently displayed in the table.

Export Details

• File Format: CSV (Comma Separated Values)

• Data Included: All rows and columns currently visible in the Summary Table

• Filename: Automatically generated with timestamp and applied filters

• Content: Exports exactly what you see in the table - no additional field selection required

Use Cases

Real-Time Tokenization Health Monitoring

• Set Transaction mode, last 1-6 hours time range

• Monitor Success Rate and Error Rate metrics

• Add payment_method_type segment

Tokenization Performance Analysis

• Apply multiple segments for comparison

• Compare Success Rate, Processing Times, Error Rates

• Use charts for trend visualization

• Export data for technical review

Monthly Business Impact Assessment

• Set ORDER mode, previous month time range

• Monitor Total Amount across currencies

• Add currency segment

• Use time comparison with previous month

Permissions and Roles

Access to the Tokenization Analytics module is controlled by the following permissions:

• Tokenization Analytics Module Access: Required for accessing the tokenization analytics dashboard (ACL: tokenization_analytics)

• Analytics Read Permission: Needed to view tokenization metrics and charts (ACL: tokenization_analytics)

• Analytics Export Permission: Required for downloading tokenization data (ACL: tokenization_analytics)

Feature Flag Requirements

The following feature flags must be enabled for full functionality:

• txnAnalyticsReactQuery: Enables React Query implementation for improved performance and auto-refresh

• autoRefreshEnabled: Enables auto-refresh functionality with configurable intervals

• analytics.showMobileViewChange: Enables mobile view toggle between table and card layouts

• showNewErrorRateTimeSeries: Enables specialized error rate time series charts

• filterOperatorDropdownModules: Advanced filter operators (must include "Tokenization" module)

• analyticsModules: Enables analytics modules functionality including tokenization analytics

• mobileViewOptimization: Enables mobile view optimizations for tokenization analytics

• exportFunctionality: Enables data export capabilities for tokenization data

• segmentManagement: Enables dynamic segment loading and management

• chartCustomization: Enables chart customization and mobile optimization features