Body
Complaint Resolve
This Api will be used to Resolve the complaint being raised.
Merchant can resolve the complaints using the "adjCode" and "adjFlag" mapping present in this table
.
Request
Response
API Endpoints
Production Link
POST
http://{{lhost}}/api/{uri}/merchants/complaints/resolve
Headers
Content-Type
*
string
Required
application/json
x-merchant-id
*
string
Required
Will be shared while onboarding.
x-merchant-channel-id
*
string
Required
Will be shared while onboarding.
Accept
*
string
Required
application/json
x-timestamp
*
String
Required
This is an epoch unix timestamp string. For example, 1496918882000. It can be used by us to invalidate older requests.
x-merchant-signature
*
string
Required
This is a signature over combination of headers, payload. Refer Signature Calculation section for more details.
Parameters
merchantRequestId
*
String
Mandatory
Merchant generated id for the request
Constraint: 35 characters alphanumeric unique id.
originalUpiRequestId
*
String
Mandatory
Unique id sent to UPI switch for the request
Constraint: 35 character alphanumeric. Should always start with merchant prefix provided.
originalTransactionUpiRequestId
*
String
Mandatory
Original Transaction Unique id sent to UPI switch for the request
Constraint: 35 character alphanumeric. Should always start with merchant prefix provided.
remarks
*
String
Mandatory
Remarks or reason for complaint
adjAmount
String
Optional
Amount of the transaction sent to NPCI
adjFlag
*
String
Mandatory
Reason flag for complaint sent to NPCI
adjCode
*
String
Mandatory
Reason Code for complaint sent to NPCI
udfParameters
Json String
Optional
Stringified JSON for udf parameters
200 : Success
Response Body
status
*
String
Mandatory
PSP status of the API
Example:- SUCCESS | FAILURE
responseCode
*
String
Mandatory
PSP response code for the API
responseMessage
*
String
Mandatory
PSP response message for the API
payload
*
Json
Mandatory
merchantId
*
String
Mandatory
Unique id for the merchant as passed in request headers
merchantChannelId
*
String
Mandatory
Unique id for the merchant channel as passed in request headers
merchantRequestId
*
String
Mandatory
Merchant generated id for the request
payerVpa
*
String
Mandatory
VPA of the customer to be used for payment
payeeVpa
*
String
Mandatory
Vpa of the payee to whom money is being sent
transactionAmount
*
String
Mandatory
The total amount for which original transaction was performed
Constraint: String with mandatory two decimals
reqAdjAmount
*
String
Mandatory
Amount of the transaction sent by NPCI
Constraint: Amount in two decimals.
reqAdjFlag
*
String
Mandatory
Reason flag for complaint sent by NPCI
reqAdjCode
*
String
Mandatory
Reason Code for complaint sent by NPCI
crn
*
String
Mandatory
Complaint reference number returned by NPCI
Constraint: 14 to 16 characters alphanumeric.
gatewayComplaintId
*
String
Mandatory
Complaint id returned by gateway
gatewayResponseCode
*
String
Mandatory
Response code returned by gateway
gatewayResponseStatus
*
String
Mandatory
Response status returned by gateway
SUCCESS | PENDING | FAILURE
gatewayResponseMessage
*
String
Mandatory
Response message for code returned by gateway
gatewayReferenceId
*
String
Mandatory
Reference id returned by the gateway
adjAmount
*
String
Mandatory
Amount of the transaction sent to NPCI
Constraint: Amount in two decimals.
adjCode
*
String
Mandatory
Reason Code for complaint sent to NPCI
adjFlag
*
String
Mandatory
Reason flag for complaint sent to NPCI
udfParameters
Json String
Optional
Udf parameters as passed in the request
Have questions?
- Need help? Contact support
- LLM? Read llms.txt