TL;DR
A leading global multi-line insurance provider with a 150-year legacy and operations spanning 215 countries faced operational bottlenecks due to heavily fragmented, decentralized payment systems across its various Business Units (BUs). By partnering with Juspay, the insurance giant deployed a centralized orchestration layer to unify its entire pay-in and payout ecosystem. This transformation streamlined multi-country operations across various regions, enabled seamless cross-BU card vaulting, introduced advanced 3DS exemption management, and modernized claim payouts using localized rails like SEPA and Pix.
| What the Insurer Needed | What Hyperswitch Delivered |
| Payment unification across decentralized, global Business Units | A single, centralized orchestration stack localized across 15 languages and diverse regions |
| Secure, siloed access control for distinct BUs with cross-BU customer recognition | Enterprise-grade SSO access control paired with a shared "card-on-file" vault for frictionless returning customers |
| Frictionless compliance and intelligent fraud prevention | Seamless integration with External 3DS (TokenEx). Leveraging the 3DS decision Manager of Juspay hyperswitch to maximize conversion |
| Modernized claim settlements to replace legacy infrastructure | Dynamic payout routing using local rails like SEPA and Pix for instant, cost-effective disbursements |
| Streamlined financial reporting to solve reconciliation woes | A custom reconciliation dashboard automatically merging PSP, settlement bank, and internal merchant order data |
Impact
- Streamlined multi-country operations
- Centralized payment control across business units
- Automated global reconciliation
- Accelerated claim payouts
- Global cost optimization
Products Used
- Hyperswitch
Operating at a massive scale across 215 countries, this premier global insurance provider was hindered by the weight of its own legacy infrastructure. Because different global Business Units (BUs) used varied, decentralized payment processing systems, the company’s architecture had become deeply fragmented.
Managing premium collections and claim payouts required maintaining countless separate integrations with local banks and payment providers worldwide. This technical complexity led to high operational overhead and significantly inflated processing costs. Furthermore, the lack of a unified platform created severe reconciliation woes for finance teams, who were forced to manually piece together disparate data sources. For the end-customer, this legacy infrastructure manifested as frustrating delays in claim payouts.
The insurer needed a strategic partner to drive a massive "Payment Unification" initiative across all BUs - standardizing the collection of premiums and the disbursement of claims on a global scale and turned to Juspay Hyperswitch.
Unified Global Stack to Streamline Multi-Country Operations
Juspay Hyperswitch replaced fragmented legacy systems by unifying payment processing technology across processors, payment methods, and fraud prevention into a single centralized stack. This enabled direct connections to critical local providers globally, including major institutions like Deutsche Bank (Germany) and Itaú (Brazil). The platform includes custom payment workflows and is fully localized across 15 different languages to serve the insurer’s 215 operational regions, empowering the insurer to deploy low-friction collection methods such as easily generating payment links for policyholders.
Enterprise-Grade Access Control for Business Units
To manage multiple business units securely, Juspay Hyperswitch introduced granular, enterprise-grade access controls. Finance teams, customer support, and business leaders were granted custom access levels via Okta SSO (Single Sign-On) integrated directly with the insurer’s Global Identity Provider. Furthermore, the platform enabled a shared "card-on-file" functionality seamlessly across different business units, drastically reducing friction for returning customers without violating BU-specific data silos.
Payments Dashboard to Standardize Reconciliation
Hyperswitch eliminated the insurance giant’s reconciliation woes by deploying a custom-branded payments dashboard. Finance teams now benefit from unified, consolidated settlement reports that ingest data from multiple sources and provide absolute financial clarity and streamlined reporting.
Features used: Reconciliation
Frictionless Security via 3DS Exemption Management
Insurance premiums are often high-ticket or recurring, making intelligent authentication critical. Hyperswitch integrated the insurer's preferred external 3DS provider (TokenEx) while leveraging a sophisticated 3DS Exemption Manager. This ensures stringent compliance with regional regulations (like PSD2 in Europe) while strategically requesting exemptions for low-risk transactions to maximize authorization rates.
Features used: 3DS Exemption Management
Instant & Scheduled Payouts to Accelerate Claim Settlements
To solve delayed claim settlements, the insurer activated Juspay hyperswitch’s modern payout flows. Utilizing secure tokenization, the platform routes payouts dynamically based on cut-off times, cost efficiency, and user preference. By tapping into modernized local rails like SEPA in Europe and Pix in Latin America, Hyperswitch ensures customers receive their claims instantly.
Features used: Payouts
Result: A Centralized Insurance Payments OS
By digitizing and orchestrating its payment infrastructure with Juspay Hyperswitch, the global insurer successfully modernized a 150-year-old legacy system:
- Operational Transparency: The centralized stack and granular access controls brought complete visibility and efficient payment management across previously siloed global business units.
- Automated Global Reconciliation: By deploying a custom-branded dashboard that seamlessly merges PSP, settlement bank, and internal merchant data, the insurer eliminated manual matching workflows, granting finance teams absolute financial clarity and streamlined reporting.
- Accelerated Claim Settlements: Moving away from legacy payout rails to modern APMs and real-time bank transfers (SEPA/Pix) enabled faster, highly reliable claim payouts, directly improving the policyholder experience.
- Global Cost Optimization: By building redundancies and utilizing smart routing across direct local bank connections, the insurer significantly optimized its global processing costs.
