Impact
- Accelerated global expansion and faster time-to-market
- Unified, scalable checkout infrastructure
- Seamless reconciliation
- Future-ready payments stack
Products used
- Express Checkout
- Payouts
- Tokenization
- Unified Dashboard
Tiket, a fast-growing online travel and entertainment platform based in Indonesia, set its sights on expanding into 10+ countries across Southeast Asia. But enabling a localized checkout experience in each new market was fraught with complexity—multiple PSPs, different currencies, and a mix of local payment methods.
Rather than task their engineering team with building and maintaining these integrations in-house, Tiket chose Juspay as their extended Payments team to centralize their payments infrastructure and keep payment flows frictionless.
Payment Orchestration Simplifies Global Coverage
Behind this large-scale deployment is Juspay’s payment orchestration platform, enabling Tiket to quickly onboard and integrate a wide array of payment methods. That includes not just cards but also e-wallets, bank transfers, QR codes, and other region-specific solutions.
Tiket cites two main benefits from adopting Juspay’s platform:
- Rapid Integration of New Methods: What would typically take months of engineering time—adding market-by-market PSPs, configuring local wallets, ensuring compliance—now happens much faster.
- Smart Payment Routing: Juspay automatically routes each transaction to whichever gateway or payment method performs best for that user’s location and currency. This kind of dynamic routing helps optimize success rates and reduce the friction that leads to cart abandonment.
Because Tiket is orchestrating all its PSPs in one place, the internal team no longer has to manage separate integrations. A “no-code” interface offers an easy way to add or prioritize payment providers—avoiding the months-long dev cycles typically required for every new gateway.
Multi-Country Rollout, One Cohesive Strategy
Until recently, Tiket primarily handled multi-currency acceptance through credit and debit cards. But with more travelers preferring local wallets or direct bank apps, especially in emerging SEA markets, the company recognized a need to diversify its checkout flows.
By launching 40 local methods at once, Tiket enabled travelers in Singapore, Malaysia, and Thailand with localized ways to pay.
- Malaysia: FPX, DuitNow, GrabPay
- Thailand: Bank Transfer, PromptPay, TrueMoney
- Singapore: GrabPay, PayNow, Apple Pay, Google Pay
With Juspay, Tiket bundled all these methods into a single dynamic checkout flow. When a traveler from Kuala Lumpur selects “Pay with FPX,” Juspay automatically routes the transaction to the most suitable PSP and ensures a localized, stable user experience.
Building Trust in New Markets
Tiket has consistently noted that embracing local payment methods is key to building trust with regional audiences. Travelers from Malaysia or Thailand feel more confident booking when they can use an e-wallet they already know, rather than being pushed into unfamiliar credit card flows.
Reconciling It All Under One Dashboard
The complexity of settlements rises exponentially with multi-country operations. Using Juspay’s automated reconciliation, Tiket’s finance team achieve 99% reconciliation rate with continuous, real-time, and multi-way reconciliation process.
Juspay’s unified Reconciliation also powers a single, normalized report for transactions—across all sources including PSPs, Acquirers, and Banks. Auto- flagging & resolution actions for mismatched or missing records helps remove inefficiencies in the financial reporting process. Discrepancies, such as a missing settlement record, unmatched transactions are flagged early, helping the company fix issues before they affect month-end closes.
Ready for More Markets
Looking ahead, Tiket plans to enter up to 10 new countries, each with its own regulatory and payment quirks. With Juspay’s orchestration and reconciliation in place, Tiket can add new PSPs or add local payment methods in weeks, not months. What began as a single-country launch in Singapore is rapidly evolving into a multi-market blueprint—anchored by a resilient, scalable payments stack.
At Juspay, we see our partnership with Tiket as a blueprint for how fast-moving digital platforms can unify cross-border and cut down on complexity.
