TL;DR
Tiket, a fast-growing online travel and entertainment platform based in Indonesia, set out to expand into 10+ countries across Southeast Asia, but each new market brought its own mix of PSPs, currencies, and local payment methods to integrate. Building and maintaining these integrations in-house would have meant months of engineering time per market, and reconciling settlements across a growing number of PSPs, acquirers, and banks multiplied in complexity with each new country added.
Juspay acted as Tiket's extended payments team, deploying Express Checkout for rapid, no-code integration of cards, e-wallets, bank transfers, and QR codes; Intelligent Payment Orchestration with smart routing to optimize success rates by location and currency; and a Unified Dashboard with automated reconciliation. Tiket launched 40 local payment methods at once across Singapore, Malaysia, and Thailand, and its finance team now reconciles settlements at a 99% rate through a continuous, real-time process.
| What Tiket Needed | What Juspay Delivered |
| Fast rollout of local payment methods across many new markets | Express Checkout with no-code integration of cards, e-wallets, bank transfers, and QR codes |
| Optimized payment success by location and currency | Intelligent Payment Orchestration with smart routing to the best-performing gateway |
| Reliable, accurate reconciliation across PSPs, acquirers, and banks | Unified Dashboard with automated, real-time reconciliation at a 99% rate |
Products Used
- Express Checkout Payment Orchestration
- Tokenization
- Unified Dashboard
Tiket, a fast-growing online travel and entertainment platform based in Indonesia, set its sights on expanding into 10+ countries across Southeast Asia. But enabling a localized checkout experience in each new market was fraught with complexity—multiple PSPs, different currencies, and a mix of local payment methods.
Rather than task their engineering team with building and maintaining these integrations in-house, Tiket chose Juspay as their extended payments team to centralize their payments infrastructure and keep payment flows frictionless.
"This milestone underscores our commitment to making travel more accessible and convenient for everyone, worldwide. By embracing local payment methods, we’re becoming more relevant and trusted in key markets around the globe."
Payment Orchestration Simplifies Global Coverage
Behind this large-scale deployment is Juspay’s payment orchestration platform, enabling Tiket to quickly onboard and integrate a wide array of payment methods. That includes not just cards but also e-wallets, bank transfers, QR codes, and other region-specific solutions.
Tiket cites two main benefits from adopting Juspay’s platform:
- Rapid Integration of New Methods: What would typically take months of engineering time—adding market-by-market PSPs, configuring local wallets, ensuring compliance—now happens much faster.
- Smart Payment Routing: Juspay automatically routes each transaction to whichever gateway or payment method performs best for that user’s location and currency. This kind of dynamic routing helps optimize success rates and reduce the friction that leads to cart abandonment.
Because Tiket is orchestrating all its PSPs in one place, the internal team no longer has to manage separate integrations. A “no-code” interface offers an easy way to add or prioritize payment providers—avoiding the months-long dev cycles typically required for every new gateway.
Multi-Country Rollout, One Cohesive Strategy
Until recently, Tiket primarily handled multi-currency acceptance through credit and debit cards. But with more travelers preferring local wallets or direct bank apps, especially in emerging SEA markets, the company recognized a need to diversify its checkout flows.
By launching 40 local methods at once, Tiket enabled travelers in Singapore, Malaysia, and Thailand with localized ways to pay.
- Malaysia: FPX, DuitNow, GrabPay
- Thailand: Bank Transfer, PromptPay, TrueMoney
- Singapore: GrabPay, PayNow, Apple Pay, Google Pay
With Juspay, Tiket bundled all these methods into a single dynamic checkout flow. When a traveler from Kuala Lumpur selects “Pay with FPX,” Juspay automatically routes the transaction to the most suitable PSP and ensures a localized, stable user experience.
Building Trust in New Markets
Tiket has consistently noted that embracing local payment methods is key to building trust with regional audiences. Travelers from Malaysia or Thailand feel more confident booking when they can use an e-wallet they already know, rather than being pushed into unfamiliar credit card flows.
Reconciling It All Under One Dashboard
The complexity of settlements rises exponentially with multi-country operations. Using Juspay’s automated reconciliation, Tiket’s finance team achieve 99% reconciliation rate with continuous, real-time, and multi-way reconciliation process.
Juspay’s unified Reconciliation also powers a single, normalized report for transactions—across all sources including PSPs, Acquirers, and Banks. Auto- flagging & resolution actions for mismatched or missing records helps remove inefficiencies in the financial reporting process. Discrepancies, such as a missing settlement record, unmatched transactions are flagged early, helping the company fix issues before they affect month-end closes.
Ready for More Markets
Looking ahead, Tiket plans to enter up to 10 new countries, each with its own regulatory and payment quirks. With Juspay’s orchestration and reconciliation in place, Tiket can add new PSPs or add local payment methods in weeks, not months. What began as a single-country launch in Singapore is rapidly evolving into a multi-market blueprint—anchored by a resilient, scalable payments stack.
At Juspay, we see our partnership with Tiket as a blueprint for how fast-moving digital platforms can unify cross-border and cut down on complexity.
